Industry guide
HIPAA for Telehealth
Evaluate telehealth platforms, devices, communications, vendors, and patient workflows without assuming a platform label settles the question.
Reviewed August 2026
Key considerations
- Video, audio, chat, scheduling, recordings, and support telemetry can have different data behavior.
- Evaluate the exact product, plan, configuration, terms, retention, and access model.
- Patient location, emergency workflows, and downtime may matter operationally.
Starting points
- Map the telehealth journey from scheduling through follow-up.
- Review BAA, retention, recording, support, and access behavior.
- Exercise outage, misdirected invite, and incident response paths.