Industry guide
HIPAA for Healthcare SaaS
A product and operations framework for SaaS providers that may create, receive, maintain, or transmit PHI.
Reviewed August 2026
Key considerations
- Service scope, tenant isolation, support access, logs, backups, subprocessors, and deletion behavior all affect the analysis.
- A BAA supports the relationship but does not replace secure product design and customer configuration.
- Product changes and new integrations can change data flows and risk.
Starting points
- Create a current data-flow and service inventory.
- Design tenant, identity, support, logging, backup, and deletion controls around risk.
- Give customers clear contractual and operational information.